We ship your items in boxes that are designed to protect ceramics and stoneware through shipping. For this reason, we recommend you keep the original packaging at least 14 days after receiving your item/s (see return and exchange policy)
Shipping is done via StarTrack Australia Wide all charges inclusive. Australia Post is also used when more appropriate. Please note StarTrack does not deliver to P.O. Boxes, and we cannot send large orders with Australia Post, so where you can please provide an actual delivery address. Orders can be left at your door if you aren't home, or can be delivered to your workplace.
$12.00 flat rate shipping Australia-wide.
Unless readily available in store, expect 2-3 weeks for your items to arrive following payment. Each item is individually hand-made to order.
In the case your order takes more than 3 weeks to process, we will contact you with the reason why, with the possibility of a refund if you are unsatisfied.
A notification e-mail will be sent as soon as the item leaves the factory, following fabrication (2-3 weeks as mentioned above). From then, the expected time-frames are:
VIC Metro: 1 working day
VIC Country: 1-2 working days
NSW: 1-4 working days
QLD: 2-7 working days
SA: 1-3 working days
WA: 4-9 working days
NT: 6-9 working days
ACT: 2 working days
TAS: 4-11 working days (conditions apply for TAS)